Shipping Policy
At HAVLO, we strive to make every order simple, secure, and reliable from checkout to delivery. This Shipping Policy explains where we currently ship, how orders are processed, and what to expect after placing an order.
1. Shipping Destinations
HAVLO currently ships to the contiguous United States (Lower 48 states).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- P.O. Boxes
A valid physical street address is required for delivery.
We may expand our shipping coverage in the future. Please check our website for the most current shipping information.
2. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or U.S. holidays.
Once your order has been shipped, you will receive a Shipment Confirmation email with tracking information.
3. Shipping Rates
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Because mobility scooters are oversized and heavy products, shipping costs may vary depending on the product, shipping address, and available carrier service.
Any applicable shipping fee will be clearly displayed before payment.
4. Delivery Estimates
After an order has been shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination, carrier, and other shipping conditions.
Delivery times are estimates and are not guaranteed.
Delays may occur because of:
- Carrier delays
- Weather
- Holidays
- High shipping volume
- Incorrect or incomplete delivery addresses
- Other circumstances outside HAVLO's reasonable control
For online orders, any shipping timeframe advertised by HAVLO is an estimate based on available carrier information and is subject to applicable law.
5. Shipment Confirmation & Order Tracking
After your order ships, HAVLO will send a shipment confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active in the carrier's system.
You can use the tracking link provided in your shipping confirmation email to monitor your order.
If you have questions about your shipment, please contact:
6. Delivery Address Changes
Please carefully review your shipping address before placing your order.
If you need to change your delivery address after placing an order, contact us as soon as possible at:
We will do our best to accommodate address-change requests, but we cannot guarantee that changes can be made after an order has entered the shipping process.
Customers may be responsible for additional costs caused by an incorrect or incomplete address.
7. Damaged Packages
Please inspect your package when it arrives.
If your product appears to have been damaged during shipping:
- Keep the original shipping box and packaging materials.
- Take clear photos of the damaged packaging.
- Take clear photos or videos of the damaged product.
- Contact HAVLO within 48 hours of delivery at:
Please include your order number and supporting photos or videos.
We will review the issue and work with you to determine the appropriate solution.
8. Missing or Delivered-but-Not-Received Packages
If the carrier's tracking information shows that your order has been delivered but you cannot locate it, please contact us as soon as possible.
Please provide your:
Order Number
Tracking Number
Shipping Address
HAVLO will work with the carrier to investigate the shipment and, where appropriate, assist with the carrier's claims process.
9. Incorrect or Missing Items
If you receive:
- The wrong product
- A missing accessory
- Missing parts
- An incorrect quantity
please contact support@havlolife.com as soon as possible after delivery.
Please provide your order number and photos showing the product and received contents.
10. Customs, Duties, and Taxes
HAVLO currently ships domestically within the contiguous United States.
Customers are responsible for any applicable state or local sales taxes shown during checkout.
Because orders are shipped domestically within the United States, customers should not normally be charged customs duties for shipments within the Lower 48 states.
11. Shipping and Order Cancellation
If you request cancellation before your order has shipped, we will make reasonable efforts to cancel the order at no additional cost.
If your order has already shipped but has not yet been delivered, you may request cancellation. In this case, you will only be responsible for the shipping costs incurred for the order.
12. Contact Us
If you have questions about your shipment, please contact:
HAVLO Customer Support
Email: support@havlolife.com
Website: https://www.havlolife.com/
Company: LUQI SMART TRAVEL TECHNOLOGY (HONG KONG) CO., LIMITED
Address: RM11, 13/F, BLK C WONG KING IND. BLD., 192-198 CHOI HUNG RD SAN PO KONG HONG KONG
We are happy to assist with shipping questions, tracking information, delivery issues, and other order-related concerns.
Shipping Help
Order Tracking
Use the tracking link in your shipping confirmation email after your order ships.
Delivery Timing
Delivery timing may vary by product, destination, and carrier availability.
Address Help
Contact support quickly if your shipping address needs to be updated after ordering.