At HAVLO, we are committed to providing reliable mobility products and responsive customer support. This Limited Warranty applies to eligible new HAVLO mobility scooters purchased for personal, family, or household use in the United States through www.havlolife.com or an authorized HAVLO sales channel.

This Limited Warranty covers eligible manufacturing defects in materials and workmanship during the applicable warranty period. It is separate from HAVLO's Return & Refund Policy.

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1. Who Is Covered

This Limited Warranty applies to the original retail purchaser of a new HAVLO mobility scooter.

The warranty is non-transferable unless otherwise required by applicable law.

Proof of purchase may be required to process a warranty claim.

Products purchased for resale, rental, fleet, delivery, institutional, or other commercial use are not covered unless HAVLO provides separate written warranty terms.

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2. When Warranty Coverage Begins

Warranty coverage begins on the original delivery date shown by the carrier's delivery record.

For warranty purposes, the original purchase date and delivery information may be used to verify warranty eligibility.

A replacement part or replacement product does not automatically restart the original warranty period unless required by applicable law or otherwise stated by HAVLO in writing.

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3. Warranty Period

Unless otherwise stated on the applicable product page or written warranty documentation, HAVLO provides the following coverage:

For purposes of this warranty, covered electronic components may include the original motor, controller, display, charger, factory-installed lights, switches, wiring harnesses, and factory-installed electronic braking components.

Consumable or cosmetic items are not covered except where the issue is caused by a verified manufacturing defect.

Xcotton Product Protection

Customers may purchase Xcotton Product Protection for additional coverage for their HAVLO product.

After the 1-year manufacturer warranty ends, eligible mechanical and electrical breakdowns may be covered under the purchased Xcotton plan.

Coverage	What Is Covered
Mechanical / Electrical Breakdown	Covers mechanical or electrical component failures that occur without an accidental event. Covered components include the motor, controller, display, charger, wiring, lights, switches, braking system, battery, and other electrical components.
Battery Protection	Covers eligible battery damage caused by accidental damage, water immersion, or power surge-related short circuits.
Battery Normal Wear	Not covered. Normal battery aging or gradual capacity degradation resulting in reduced riding range is not eligible for a claim.
Accidental Damage from Handling (ADH)	Covers eligible accidental damage, such as damage caused by an accidental fall or other covered accident during normal use.
ADH Claim Requirements	Customers must provide the time, location, and description of what happened, together with photos or videos showing the product damage. Failure to provide the required information may result in the claim being denied.

Important: Xcotton Product Protection is an optional protection plan separate from HAVLO's manufacturer warranty. Coverage is subject to the terms, conditions, exclusions, and limits of the specific protection plan purchased.

[View Xcotton Product Protection FAQ]

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4. What This Warranty Covers

This Limited Warranty covers a verified defect in materials or workmanship that occurs during normal, intended personal use and prevents the covered component from functioning substantially as designed.

Examples may include:

• Motor manufacturing defects
• Controller failures caused by manufacturing defects
• Factory electrical defects
• Defective wiring or factory-installed electrical components
• Battery manufacturing defects
• Structural frame defects
• Factory-installed brake system defects

HAVLO may require reasonable troubleshooting or supporting evidence before approving a warranty claim.

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5. Battery Warranty

The original HAVLO battery is covered for 6 months against verified defects in materials and workmanship.

Normal battery capacity reduction over time is not considered a manufacturing defect.

Battery performance may vary depending on:

• Rider weight
• Terrain
• Temperature
• Speed
• Riding conditions
• Charging frequency
• Storage conditions
• Battery age

The warranty does not cover battery damage caused by:

• Use of an incompatible charger or power source
• Improper charging
• Deep discharge
• Long-term storage without appropriate charging
• Extreme temperatures
• Water exposure
• Impact or puncture
• Opening, modifying, or attempting to repair the battery
• Damage to the battery management system caused by unauthorized modification

Battery Safety

Do not use, charge, or ship a lithium battery that is swollen, leaking, punctured, overheated, or otherwise visibly damaged.

Stop using the product when it is safe to do so and contact:

support@havlolife.com

for instructions.

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6. What Is Not Covered

This Limited Warranty does not cover:

• Normal wear and tear
• Tires and other consumable components
• Upholstery, grips, cosmetic trim, paint, decals, or similar cosmetic items
• Normal brake-pad or friction-part wear
• Damage resulting from accidents or collisions
• Falls, tipping, drops, or impacts
• Misuse, abuse, neglect, or unauthorized use
• Exceeding the product's stated weight limit
• Use outside the product's intended operating conditions
• Improper assembly
• Improper storage
• Improper charging
• Improper maintenance
• Water damage or corrosion caused by conditions outside product specifications
• Unauthorized modifications
• Unauthorized repairs
• Use of incompatible parts or accessories
• Removal or bypassing of safety systems
• Commercial, rental, delivery, fleet, or institutional use unless separately authorized by HAVLO
• Damage caused by third-party shipping or handling after delivery
• Products with an altered, removed, or unreadable serial number
• Products where proof of purchase cannot reasonably be established

This warranty also does not cover indirect losses such as transportation costs, rental vehicle expenses, missed trips, loss of income, inconvenience, or loss of use, to the extent permitted by applicable law.

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7. How to Submit a Warranty Claim

To begin a warranty claim, contact:

HAVLO Customer Support
support@havlolife.com

Please include:

1. Order Number
2. Customer Name
3. Product Model
4. Purchase / Delivery Information
5. Description of the Problem
6. Photos or Video of the Issue
7. Serial Number, when requested

Warranty Claim Process

Step 1 — Contact HAVLO

Email our support team with your order information and a description of the problem.

Step 2 — Troubleshooting

Our support team may provide reasonable troubleshooting instructions to identify the cause of the issue.

Step 3 — Evidence Review

HAVLO may request photos, videos, error codes, battery information, or other information reasonably necessary to evaluate the claim.

Step 4 — Warranty Resolution

If a covered manufacturing defect is confirmed, HAVLO may provide an appropriate warranty remedy.

Please do not purchase replacement parts, hire a repair technician, or ship a product for warranty service without written approval from HAVLO.

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8. Warranty Remedies

Subject to applicable law, HAVLO may provide one or more of the following remedies:

• Remote troubleshooting
• Adjustment or setup instructions
• Replacement parts
• Repair service
• Replacement of a defective component
• Replacement of the scooter
• Another remedy required by applicable law

HAVLO will determine the appropriate remedy based on the nature of the defect, availability of parts, product condition, and applicable law.

Replacement products or components may be new, refurbished, remanufactured, or functionally equivalent where permitted by law.

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9. Parts, Labor, and Shipping

For an approved warranty claim, HAVLO will provide covered replacement parts and applicable standard outbound shipping at no charge, subject to the terms of this warranty.

Unless otherwise agreed in writing, the following may not be covered:

• Unauthorized repair costs
• Labor performed without prior written approval
• In-home service
• Pickup services
• Expedited shipping
• Local repair costs
• Travel expenses

If HAVLO requires a product or component to be returned for warranty inspection or repair, we will provide return instructions.

Customers should not ship lithium batteries or mobility scooters without following HAVLO's return and shipping instructions.

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10. Replacement Parts and Products

A replacement component is generally covered for the remaining period of the original warranty, unless otherwise required by applicable law or expressly stated by HAVLO.

A replacement scooter does not automatically create a new full warranty period unless HAVLO states otherwise in writing or applicable law requires it.

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11. Retailer and Marketplace Purchases

For products purchased through an authorized HAVLO retailer or marketplace, customers may be required to follow the applicable seller or platform procedures in addition to this Limited Warranty.

Please retain your original purchase receipt or order confirmation.

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12. Used, Refurbished, and Open-Box Products

Unless otherwise stated in writing, this Limited Warranty applies to new products purchased directly from HAVLO or an authorized HAVLO sales channel.

Used, secondhand, unauthorized-reseller, auction, or privately resold products are not covered unless HAVLO expressly provides written warranty coverage.

Open-box or refurbished products may be covered under separate warranty terms stated at the time of purchase.

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13. Limitation of Warranty and Damages

To the maximum extent permitted by applicable law, this Limited Warranty provides the remedies specifically described in this policy.

HAVLO is not responsible for incidental or consequential losses arising from a warranty issue, including loss of use, transportation expenses, rental expenses, travel expenses, or lost income, to the extent permitted by applicable law.

Some states may not allow certain warranty limitations or exclusions. In those states, some of these limitations may not apply.

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14. State Law Rights

This Limited Warranty gives you specific legal rights, and you may also have additional rights depending on the state in which you reside.

Nothing in this warranty is intended to exclude or limit any consumer rights that cannot legally be waived.

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15. Contact HAVLO

For warranty questions or claims:

HAVLO Customer Support
Email: support@havlolife.com
Website: https://www.havlolife.com/