Return Policy

Thank you for choosing HAVLO. We stand behind the quality of our products and want you to feel confident in your purchase.

1. 30-Day Return Policy

HAVLO offers a 30-day return period from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Return Conditions

To be eligible for a full refund, the product must be returned in new, unused, and resalable condition.

The following conditions apply:

• The product must not have been used or ridden outdoors.
• The product must be clean and free from dirt, scratches, stains, scuffs, or other signs of use.
• All original packaging materials, boxes, manuals, chargers, keys, accessories, and included components must be returned.
• All original product labels, warning labels, identification labels, and serial number markings must remain intact and readable.
• The product must not have been modified, disassembled, repaired, or altered.
• The original packaging should be in reasonably good condition and suitable for return shipment.
• Products returned with missing accessories, damaged packaging, visible signs of use, or other damage may be subject to a partial refund or may not qualify for a full refund.

We recommend inspecting your scooter carefully after delivery before using it outdoors if you are considering a return.

2. How to Start a Return

To request a return, please contact:

Email: support@havlolife.com

Please include:

• Your order number
• The product purchased
• The reason for the return
• Photos of the product and packaging, if requested

Please do not ship the product back until HAVLO has reviewed and approved your return request and provided return instructions.

Unauthorized returns may not be accepted or processed.

3. Return Shipping

Customer-Initiated Returns

For returns due to a change of mind, ordering the wrong product, or other non-quality-related reasons, the customer is responsible for the return shipping cost unless otherwise agreed by HAVLO.

HAVLO does not charge a restocking fee for eligible returns.

Defective or Warranty-Related Returns

If the product has a confirmed manufacturing defect or other issue covered under the HAVLO Limited Warranty, HAVLO will cover the reasonable shipping costs required to return the product or covered component and ship the repaired or replacement product/component back to the customer.

Customers should contact HAVLO before arranging any shipment so that appropriate return instructions can be provided.

4. Return Shipping Address

Once your return request has been approved, HAVLO will provide return instructions.

The current return facility is:

HAVLO Returns – LA-WLW2
611 Reyes Dr
Walnut, CA 91789
United States

Important: Please do not send products to this address without prior authorization from HAVLO.

Unauthorized returns may not be accepted or processed.

5. Orders That Have Already Shipped

If you request to cancel an order after it has already shipped but before it has been delivered, please contact HAVLO Customer Support as soon as possible.

We will work with the shipping carrier when possible to stop or redirect the shipment.

If the shipment cannot be stopped, you may request a return after delivery in accordance with our 30-Day Return Policy.

There is no fixed cancellation or restocking fee charged by HAVLO.

HAVLO provides limited warranty coverage against eligible manufacturing defects under normal and intended use.

Warranty coverage begins on the original date of purchase and applies according to the warranty period specified for each covered component.

6. Warranty Coverage

Warranty coverage applies only to eligible manufacturing defects under normal and intended use.

For purposes of this warranty, covered electronic components may include the original motor, controller, display, charger, factory-installed lights, switches, wiring harnesses, and factory-installed electronic braking components.

Consumable, wear-and-tear, and cosmetic items are generally not covered unless the issue is caused by a verified manufacturing defect.

7. Warranty Shipping Costs

For confirmed issues covered under the HAVLO Limited Warranty, HAVLO will cover reasonable shipping costs associated with the approved warranty service.

Depending on the nature of the issue, this may include:

• Shipping replacement parts to the customer
• Shipping a defective component back to HAVLO
• Shipping a product to an authorized service location
• Returning the repaired or replacement product to the customer

Customers must receive authorization and shipping instructions from HAVLO before sending any product or component.

HAVLO may provide a prepaid shipping label or arrange another appropriate shipping method depending on the warranty case.

8. What the Warranty Covers

The HAVLO Limited Warranty covers eligible manufacturing defects occurring under normal intended use during the applicable warranty period.

Depending on the issue, HAVLO may provide:

• Technical troubleshooting
• Replacement parts
• Component replacement
• Repair service
• Product replacement when appropriate

HAVLO reserves the right to determine the appropriate warranty solution based on the nature of the issue.

9. What the Warranty Does Not Cover

The limited warranty does not cover:

• Normal wear and tear
• Tires or other consumable items worn through normal use
• Cosmetic damage that does not affect product functionality
• Accidental damage
• Collision damage
• Misuse or abuse
• Improper operation
• Improper charging
• Improper storage
• Water damage caused by use outside the product's intended conditions
• Unauthorized modifications
• Unauthorized repairs
• Damage caused by third-party accessories
• Damage caused by exceeding the specified weight capacity
• Damage caused by use outside the product's intended operating conditions

Proof of purchase may be required for warranty service.

10. Refunds

Once your returned product has been received and inspected, HAVLO will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method within 3–5 business days.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges, if any, are non-refundable unless the return is due to a confirmed HAVLO error, shipping damage, or manufacturing defect.

11. Damaged Items

If your product arrives damaged during transportation, please contact HAVLO at:

support@havlolife.com

We recommend contacting us within 48 hours of delivery so that we can investigate the shipping issue promptly.

Please provide:

• Your order number
• Photos of the shipping carton
• Photos of the shipping label
• Photos or video showing the damaged product
• A description of the issue

After reviewing the case, HAVLO may provide replacement parts, repair assistance, a replacement product, or another appropriate solution.

For confirmed shipping damage, the customer will not be responsible for approved return or replacement shipping costs.

12. Defective Products

If you believe your scooter has a manufacturing defect, please stop using the affected product if continued use could be unsafe and contact HAVLO Customer Support.

Please provide your order number and details about the issue.

Photos or video may be requested to help our support team diagnose the problem.

If the issue is confirmed as covered by the applicable warranty, HAVLO will provide an appropriate warranty solution and cover approved warranty shipping costs.

13. Exchanges

If you would like to exchange an eligible unused product within the 30-day return period, please contact HAVLO Customer Support.

Exchange eligibility is subject to:

• Product condition
• Product availability
• Return eligibility
• The reason for the exchange

Any price difference between products will be charged or refunded accordingly.

For exchanges caused by a confirmed HAVLO shipping error, product defect, or shipping damage, HAVLO will cover approved shipping costs.

14. Return Authorization

All returns must be authorized by HAVLO before shipment.

Please do not send a scooter, battery, motor, or other component back without first contacting Customer Support.

Unauthorized returns may not be accepted or processed.

15. Contact Us

HAVLO Customer Support

Email: support@havlolife.com
Website: HAVLO Official Website