What Makes HAVLO Different
Practical Mobility Design
Designed for errands, neighborhood rides, travel days, and daily routines.
Helpful Customer Support
Support for choosing, ordering, warranty, manuals, and care.
Built for Everyday Independence
Mobility support for more confident days out.
Frequently Asked Questions
FAQs
Find answers to common questions about HAVLO mobility scooters, including product features, shipping, returns, warranty, and more.
When will I receive my order?
Orders are typically shipped within 1-2 business day. After your order ships, please allow approximately 3–7 business days for delivery. Delivery times are estimates and may vary depending on the carrier, destination, weather, or other unforeseen delays.
Can I cancel my order after placing it?
Yes. You may request a free cancellation within 24 hours of placing your order, provided your order has not yet shipped.
Once an order has been shipped, it can no longer be cancelled. If you need assistance with a shipped order, please contact our customer support team.
What does the HAVLO warranty cover?
HAVLO provides a 1-year limited warranty.
For complete coverage details and exclusions, please refer to our Warranty Policy.
Can I return my mobility scooter?
Yes. If your HAVLO scooter isn't the right fit, you may request a return within 30 days of delivery, provided the product meets the requirements outlined in our Return Policy.
Returned products must be in eligible condition and may be subject to inspection before a refund is issued.
For complete requirements, please see our Return & Exchange Policy.
What should I do if I have a problem with my scooter?
Our customer support team is here to help. If you experience an issue with your HAVLO scooter, please contact us with your order information and a description of the problem.
We’ll help you identify the issue and guide you through the next steps.